Network management Toolkit

Story: BT to block rogue diallers

• 
• 

To be honest I found ICSTIS to be totally useless and of no help whatsoever. Admittedly, I'm going back a couple of years when I was still very green regarding the Internet. Let's just say I found myself on a website of a "questionable nature" ;o) but little did I know at the time that this site had placed a Direct Dialler onto my computer and I was actually being billed £1.00 per minute (as opposed to the 1p per minute I thought I was being charged). While still oblivious to this fact I visited the website on three consecutive nights. I received a letter from BT informing me that my current call charges were higher than usual at £120 and in a bid to stop any unauthorised usage they would restrict my service when they reached £140. BT however, did not do this, they allowed my bill to exceed £400 and when I asked them why they hadn't restricted my calls as they'd stated in their letter, they tried to wiggle out by saying they weren't obliged to do that. I contacted ICSTIS and sent them copies of the letter, relevant bills etc but as I said in the opening paragraph, they proved to be totally useless. The impression I got was that ICSTIS are definitely NOT independent, and from other stories I've heard since, they seem all too eager to side with BT and not the consumer.

• 
• 

• 
• 
• 

Full Talkback thread