Outsourcing Toolkit

Story: When Indian transcriptions head awry

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I work as a medical secretary, my job is going because of the outsorcing. No one not even the people at the top are sure that it is going to work, but, they need to save money NOW. We have had several trials, some work well, english speaking consultants who dictate very well. When it comes to the majority who dont always speak clearly, not english, change their minds.....things went dreadfully wrong, and in fact it made more work. The consultants will now get all their letters back to check, because there will be no qualified people to do so, we now send out letters dictated but not signed. Now the consultant will have to check and amend as necessary....is this what they should be doing when there are such long waiting lists!! I think something should be done, this should be stopped before it is all far too late.

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