Desktop platforms Toolkit

Story: Microsoft upgrade knocks out 80,000 government PCs

Posted by: Anonymous (Tuesday 30 November 2004, 5:30 PM)

To Quote . . ."If it's EDS why was there a surprise that the implementation and maintenance of the PCs-in-question was botched?"

This is exactly the kind of narrow minded idiotic statement expected from people with no current insight into the true overall performance and dedication of EDS technicians or EDS for that matter. I work for EDS and in particular the DWP project (yes, await the response now) and I have seen EDS rise and fall through one reason or another and admittedly we had, have and always will have problems - this is the very nature of I.T. - and surprisingly enough (and I know this will astound some of you) other I.T. service providers such as IBM also have their fair share of problems (honestly, no joke!!!).

I, and the other 120,000 employees of EDS are committed to providing 101% dedication to our customers and yes, we've seen EDS's name in the news through "failed" projects and "cock-ups" although these failures are shared failures with more than EDS involved - they involve everyone (including the customer) from design through to implementation and do not merely mean EDS balls'd it up again!. If we plan for months only to be told by the customer that a change if required at the last minute and our testing time can't be extended, it is inevitable things are going to go wrong at go live!. This is just one example of the pressures EDS are under.

People are always quick to judge, I've done it myself, although when you're in the know you feel compelled to hit back and attempt to put the record straight. EDS are not serving a variety of customers in 60 countries because we're incompetant - we're serving them because we DO know how to offer, plan and implement I.T. solutions - and when things go wrong we do our utmost to put them right, regardless of who caused it in the first place.