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Story: Microsoft upgrade knocks out 80,000 government PCs

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If it's EDS why was there a surprise that the implementation and maintenance of the PCs-in-question was botched? Having worked on a contract that involved fixing errors in same on EDS' part - they were booted off the job - I can attest to this happening in the past at least once. While on board the contract in 1995-96, I heard about other PC Horror Stories that happened because of technicians from EDS either being incompetent or simply not being interested in what they were doing enough to leave critical setup issues unresolved. It was generally professed by the ex-contractors that it was thought noone would encounter the problems, and thus the cost-saving decision to not prevent them from happening was taken forward. In actuality this cost the clients dearly, as a result of this incomplete or incompetent work, as they had to get a more trusted firm to come in and fix it all up. So much for low bids!

Compound this effect with the "workmens' blight" that the IT sector in the UK is infested with - one aspect of this involving "I don't need to finish the job, they'll have me back and pay me more money" - and voila! Instant domino effect-in-waiting. So why is this a surprise?

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