Management Toolkit

Story: MPs tire of IT failings

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This is not my opinion this is fact. I work for the CSA and have done so for the past eight years. Whenever there is a ripple in the media about the agencies, failings sure enough when we go into work there is a management steer which will doctor the figures to produce for parliament in the agencies favour.

My opinion is that having worked previously in the insurance industry for 15 years where one has to pass exams to sell policies as it affects peoples incomes. With the CSA six weeks training and almost fresh out of school sometimes, an officer can assess a case examining financial documents and salaries and have a huge inpact on an individuals finances and life without any qualifications

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