Story: Security firm in email deletion fiasco
Posted by: Anonymous (Saturday 5 March 2005, 9:07 AM)
Let me tell you my experience with GFI and why I only have very few customer left using their software.
1. Non existing Support. Since version 7 there is a flaw in the virus updater of MailSecurity. It updates twice and than hangs and never updates again. All support does is to ask for troubleshooter files. I sent them these files x-times - but never got an answer. I mean how can a company sell an AV Product and the most essential feature is not working?
2. Censorship of board. Since I never got any answers of support I tried their forum. But it looks like their form is censord. Whenever I asked for help in the forum it gets censored and deleted.
There is one good side of the story. Since their Virus definition updater does not work properly only some of my customer were effected. How ironic that one bug protected us from an other bug.
Full Talkback thread
Story: Security firm in email deletion fiasco
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The statement of Mr Whitely is not correct. Our sa... Nick Galea -
Well,
if this update has been tested how coul... Anonymous -
Yes your sales manager did make the comment t... Jeremy
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Let me tell you my experience with GFI and wh... Anonymous -
Obviously they didn't test it enough!
How can any... Robert Lundkvist
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Hi Dan,
looks like the GFI Software is deleting ag... Anonymous
