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Story: Furious Redbus users demand honesty

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Redbus have a very poor track record, in particular with their use of low-skill staff and in some cases untrained (the security guards are sometimes used to restart equipment etc).

On the point of the guards, we have had one of our Redbus racks powered off by a guard pressing the UPS rather than server power, and on a huge scale try asking Clara.net why they left Redbus (they had an entire floor in one of the datacentres)... rumour is the same thing happened to a core routing cabinet of theirs, and it whacked part of the BT network it was directly attached to -> also rumoured BT charged them a huge amount and Redbus just gave them the bird when they asked for a refund... the examples are endless. Like people moving server cabinets between floors and getting stuck in faulty lifts (nobody in their right mind migrates over levels by lift anymore!)...

IMHO, Redbus stinks, their staff are inferior and unmotivated and their management high-handed and dismissive.

Just try asking around some of the forums, the lack of adequate support, the damage to and loss of clients equipment, the mistakes, the power spikes and outages that happen far too often and, the cryptic compensation clauses (and lack of honesty when an incident happens, you wont be compensated unless you chase them - no automatic rights).

From our own dealiings I can cite easily 20-30 serious (outage resulting) incidents with them per year, almost invariably tied to their staff competence (or lack of). That against us only holding a half dozen or so cabinets.

As the guy said though, you live with a gun to your head... moving is a major pain and hats off to Clara.net that they moved so much. Shows how pissed they were about it all.

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