Management Toolkit
Story: Why you should forget about customer satisfaction
Posted by: Anonymous (Wednesday 30 March 2005, 11:32 PM)
your article on customer satisfaction reminds me of when I changed barbers for my haircuts. The first Barber still cut my hair, but began neglecting brushing me off afterwards. So I changed to another Barber. Bottom-line, customer satisfaction depends upon the feeling of being serviced and not screwed.
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