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Story: Linux-based tools help out Amazon

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Posted by: Roger Pratt (Friday 1 April 2005, 6:51 PM)

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A press release is not a news article.

Amazon has deeper problems than open source or Microsource. Recently I sent a personal check to amazon.com, and the "e-commerce firm" lost it -- What if it had been a money order? -- and all I could get in the way of a response was form e-mail. Amazon.com has gotten too big for its CRM -- and that ought to be its biggest "commitment".

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