Network management Toolkit
Story: Bulldog fixes broadband problems
Wow!!!
I got though to Bulldog today and had my problem fixed!!!! And it only took three months!!!
I wont go into the details of my problems with Bulldog (of which there are many), but today I phoned them pressed for customer services, was promptly put through to billings??? then transferred to CS. There I spoke to a usual waste of space rep, and demanded to be put through to a manager/supervisor and refused to tell her about my problem on the grounds I have repeated my self enough to this company. I was put on hold for only a couple of minutes and then spoke to a supervisor.
First I was astonished he gave his full namea very rare thing indeed with Bulldog, he spoke to me like I was a person and not a piece of crap, he listened, agreed that Bulldog was in error, said he would phone me back. And this is another amazing thing, he did indeed ring me back and had sorted my problem.
I will not disclose his name as I think if it were public knowledge that there was a polite and competent individual working for Bulldog in CS, I think every customer ever would ring and ask to speak directly with him. But I will say this dont bother speaking to the standard customer service reps they know nothing and are able to do much less to solve any problem, ask to speak to a manager and tell them you are not going to waste your breath on them.
I hope this gives some hope to those still expereincing problems with Bulldog, I am now quite happy with my new ISP and will never return to Bulldog!
Full Talkback thread
Story: Bulldog fixes broadband problems
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My experience with Bulldog over the past couple of... Anonymous -
this is cable and wireless company i think so... Anonymous -
I am sorry for the day I signed up with... Zhorda -
Bulldogbroadband is the worst compa... Peter Harley -
Bulldog internet DO NOT GO ANYWHERE NEAR THEM... Chris Butler -
Chris Butler , writes of his problems, y... Anonymous -
At bulldog's request I was released... Julie chadwic -
I signed up with Bulldog for their super... Anonymous -
terrible service. no incoming / out... Anonymous -
i have had nothing but problems with bul... Mr Ashton -
I am having copnnection does not co... mark donovan -
I have never received worse service from... Anonymous -
BULL DOG. THEY ARE CROOKS. They are lyer... said kanu -
BULLDOG = CABLE & WIRELESS
Lest us not f... Anonymous -
I would also like to advise people to st... Chris T Johns -
I am reading your feedback to the Bulldog Ser... Alan Mayall -
As a bulldog customer, i have 'enjoyed' the f... Mel trex -
Wow!!!
I got though to Bulldog today and ha... Anonymous -
Bulldog did not fix any problem.
Look on their web... Anonymous -
Just take a look at ADSL Guide. They're an im... Anonymous -
Bulldog customer service has to be the worst... Anonymous -
Dear Sir/Madam,
I read with dismay that... Anonymous -
My 2 penny worth.
This is part of a... Wayne Murphy -
I've come across some isp's using c... Jonathan Coe -
have been with bulldog 6 month ive been... dee -
NO SERVICE! LET ALONE BAD CONSUMER SERVICE.
I... w s chan -
i will NEVER recommend bulldog as i have had... SAM -
i will NEVER recommend bulldog as i have had... SAM -
WE SHOULD ALL NOT PAY
WE SHOULD ALL BEGIN A C... FRED -
Been a customer for 3 years with no problems... francis butterworth -
I just wrote a message talking how bad is bulldog... Anonymous -
I transfered to Bulldog from Bt in February t... Steve Abel -
Hmm, I love your spelling errors. Very nice. Matty -
Bulldogs biggest issue for me is that they will ap... Daniel -
8 Meg Broadband In The UK
Bulldog or UK Onlin... Anonymous -
(Continued) I've since, tired about 20 d... Anonymous -
I was to;d by the Bullshit rep that... bob skilton -
After they lured me away from BT, as soo... E Stratton -
Bulldog's full of bullshit. I'd rec... J. Walker -
Bulldog aka Bullshit - What a... Anonymous -
You know your ISP is bad when, you... Michael Chong -
EXACTLY PLEASE STAY AWAY FROM BULLD... mariah jones -
Just wanted to add my voice to the Bulld... Anonymous -
Bulldog is great, when everything is wor... Harry Parkes -
We have been with Bulldog since Feb... Darran -
I have had the same problem. i... Ash Raf -
I recently was connected to ALLTIME... Peter John Ambrose -
bulldog sucks but one thing they cant be... bob -
I have to say that initially I have been very impr... Chris Fernando -
ONLY 16 CALLS? PERHAPS THIS IS BECAUSE MANY OTHER... ROBERT CLARK -
I have recently upgraded bulldogs 2mbps broa... dainius -
I regret ever changing to this dog. My u... Rahaman Mohammed -
Bulldog is by far the worst ISP pro... E Doyle -
I have recently upgraded bulldogs 2mbps broa... dainius -
They should rename their service to "Bal... loansome -
I have spent the past two days trying to call... Anonymous -
Don't go near this lot! It took them 3 month... john coll -
I wont even begin to tell my story but i will say... Ray Smith -
I read a lot about how bad bulldog is on this... Cedric -
If Bulldog are not meeting their service... Brian Catt -
after the previous tenant cancelled his... Anonymous -
on the 6/6/06 (what a date) bulldog broa... leanne -
STAY AWAY FROM BULLDOG THEY ARE THE WORST COMPANY... dave -
The Bulldoc Communications Crooks are there w... Anonymous -
STAY AWAY FROM BULLDOG!!! THEY NEED TO RENAME... Anonymous -
I applied on 1st May to order their service:... Virginia Herrington -
Hi,
I upgraded to Bulldogs telephone / 8mb broadba... saj hameed -
Bulldog - DONT TOUCH THEM WITH A BARGEPOLE. Ok so... Anonymous -
Yeah ive had same problems. Signed up in April for... Mark Edwards -
Bulldog are one of the most imcompetent compa... Anonymous -
I had the same problems as many others in the firs... Mike Widdess -
ntl provides a worse service than bulldog they are... Dc -
I cannot put it in better words :
""Customer servi... Mr G S Mian -
I cannot put it in better words :
""Customer servi... Mr G S Mian -
AVOID THEM LIKE THE PLAGUE... I have been without... Anonymous -
ive got bulldog ive been with them for about... paranoiduk -
The reason for only 16 complaints is that they do... Micheal Hutton -
what can i say in only a few lines?? keep wel... anon -
I had terrible problems when I made the switch. I... Anonymous -
Don't go near BullDog, have a look at www.bullshit... Harry -
Hi i am from Leeds West Yorkshire and only change... Anonymous -
Brian don't Pay Anonymous -
Bulldog are the worst company I have ever dealt wi... Anonymous -
Please tell me how to get bulldog to respond to my... Anthony Case -
How does 3 month without a phone line or broadband... Anonymous -
I also suffered major communication problems with... Anonymous -
why oh why are bulldog still allowed to run a... austin brown -
Thank you for that! After months of incompete... Peter Reynolds -
I WORK FOR BULLDOG COMMS AND I WOULD SAY... BULLDOG GOOD, STAFFBAD -
it has been a headache since joining this bulldog,... Anonymous -
we've had nothing but trouble from bulldog when th... michele ashton -
Bulldog have to be the most insanely inept IS... Pax681 -
I signed up for bulldog for phone & broadband last... Richard Burdall -
I elected in September 2004 to go with Bulldog for... Eleanor Rylance -
i have been a private telephone engineer for over... Alan Trevor -
Had same problems as everyone else had new li... john roberts -
Reason why bulldog customer service sucks:
"hello... Anonymous -
Posted here before, and would like to add tha... Anonymous -
I joined Bulldog in September 2003, the equipment... Alan Wright -
HOW TO DEAL WITH THEM?
If you are not getting the... Momade -
I have been through a very hard time with Bulldog,... Nazim Rajbally -
BE WARNED - you only have yourself to blame if you... j jones -
I Left Bulldog a year ago and i still get BILLS fr... Anonymous -
I read with interest (and horror) other customers... Worried Bulldog Hostage -
I have had an ongoing disoute with Bulldog about a... Anonymous -
Bulldog have ruined my sanity. Terrible customer s... Anonymous -
I have been with Bulldog for over a year now.
Neve... Mark Ayres -
Don't pay and use for free!
The most poo comp... Anonymous -
Very poor company. Don't do what they say, don't... Matt -
MORNING ALL,
hows your internet?
My Bulldog? well... anno -
Basil Fawllty cannot match Bulldog!
Even after 5 m... Anonymous -
I signed up for the bulldog residential service in... Anonymous -
Been trying to get a MAC code from bulldog fo... Anonymous -
Comment to ROBERT CLARK: From Rod Rodriguez - wil... Radames Rodriguez -
I work for a charity operating 6 sites in South Ea... Anonymous -
perhaps the problem is not with Bull dog but it's... Anonymous -
I was hassled 3-4 times daily into purchasing Broa... Anonymous -
We applied for bulldog broadband and they deducted... natasha -
I just had the Bulldogs Finance Department put the... Anonymous
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