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Story: Bulldog fixes broadband problems

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Posted by: Anonymous (Thursday 26 January 2006, 3:45 PM)

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Wow!!!
I got though to Bulldog today and had my problem fixed!!!! And it only took three months!!!

I wont go into the details of my problems with Bulldog (of which there are many), but today I phoned them pressed for customer services, was promptly put through to billings??? then transferred to CS. There I spoke to a usual waste of space rep, and demanded to be put through to a manager/supervisor and refused to tell her about my problem on the grounds I have repeated my self enough to this company. I was put on hold for only a couple of minutes and then spoke to a supervisor.

First I was astonished he gave his full namea very rare thing indeed with Bulldog, he spoke to me like I was a person and not a piece of crap, he listened, agreed that Bulldog was in error, said he would phone me back. And this is another amazing thing, he did indeed ring me back and had sorted my problem.

I will not disclose his name as I think if it were public knowledge that there was a polite and competent individual working for Bulldog in CS, I think every customer ever would ring and ask to speak directly with him. But I will say this dont bother speaking to the standard customer service reps they know nothing and are able to do much less to solve any problem, ask to speak to a manager and tell them you are not going to waste your breath on them.

I hope this gives some hope to those still expereincing problems with Bulldog, I am now quite happy with my new ISP and will never return to Bulldog!

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Full Talkback thread

Story: Bulldog fixes broadband problems

  1. My experience with Bulldog over the past couple of... Anonymous
  2. this is cable and wireless company i think so... Anonymous
  3. I am sorry for the day I signed up with... Zhorda
  4. Bulldogbroadband is the worst compa... Peter Harley
  5. Bulldog internet DO NOT GO ANYWHERE NEAR THEM... Chris Butler
  6. Chris Butler , writes of his problems, y... Anonymous
  7. At bulldog's request I was released... Julie chadwic
  8. I signed up with Bulldog for their super... Anonymous
  9. terrible service. no incoming / out... Anonymous
  10. i have had nothing but problems with bul... Mr Ashton
  11. I am having copnnection does not co... mark donovan
  12. I have never received worse service from... Anonymous
  13. BULL DOG. THEY ARE CROOKS. They are lyer... said kanu
  14. BULLDOG = CABLE & WIRELESS Lest us not f... Anonymous
  15. I would also like to advise people to st... Chris T Johns
  16. I am reading your feedback to the Bulldog Ser... Alan Mayall
  17. As a bulldog customer, i have 'enjoyed' the f... Mel trex
  18. Wow!!! I got though to Bulldog today and ha... Anonymous
  19. Bulldog did not fix any problem. Look on their web... Anonymous
  20. Just take a look at ADSL Guide. They're an im... Anonymous
  21. Bulldog customer service has to be the worst... Anonymous
  22. Dear Sir/Madam, I read with dismay that... Anonymous
  23. My 2 penny worth. This is part of a... Wayne Murphy
  24. I've come across some isp's using c... Jonathan Coe
  25. have been with bulldog 6 month ive been... dee
  26. NO SERVICE! LET ALONE BAD CONSUMER SERVICE. I... w s chan
  27. i will NEVER recommend bulldog as i have had... SAM
  28. i will NEVER recommend bulldog as i have had... SAM
  29. WE SHOULD ALL NOT PAY WE SHOULD ALL BEGIN A C... FRED
  30. Been a customer for 3 years with no problems... francis butterworth
  31. I just wrote a message talking how bad is bulldog... Anonymous
  32. I transfered to Bulldog from Bt in February t... Steve Abel
  33. Hmm, I love your spelling errors. Very nice. Matty
  34. Bulldogs biggest issue for me is that they will ap... Daniel
  35. 8 Meg Broadband In The UK Bulldog or UK Onlin... Anonymous
  36. (Continued) I've since, tired about 20 d... Anonymous
  37. I was to;d by the Bullshit rep that... bob skilton
  38. After they lured me away from BT, as soo... E Stratton
  39. Bulldog's full of bullshit. I'd rec... J. Walker
  40. Bulldog aka Bullshit - What a... Anonymous
  41. You know your ISP is bad when, you... Michael Chong
  42. EXACTLY PLEASE STAY AWAY FROM BULLD... mariah jones
  43. Just wanted to add my voice to the Bulld... Anonymous
  44. Bulldog is great, when everything is wor... Harry Parkes
  45. We have been with Bulldog since Feb... Darran
  46. I have had the same problem. i... Ash Raf
  47. I recently was connected to ALLTIME... Peter John Ambrose
  48. bulldog sucks but one thing they cant be... bob
  49. I have to say that initially I have been very impr... Chris Fernando
  50. ONLY 16 CALLS? PERHAPS THIS IS BECAUSE MANY OTHER... ROBERT CLARK
  51. I have recently upgraded bulldogs 2mbps broa... dainius
  52. I regret ever changing to this dog. My u... Rahaman Mohammed
  53. Bulldog is by far the worst ISP pro... E Doyle
  54. I have recently upgraded bulldogs 2mbps broa... dainius
  55. They should rename their service to "Bal... loansome
  56. I have spent the past two days trying to call... Anonymous
  57. Don't go near this lot! It took them 3 month... john coll
  58. I wont even begin to tell my story but i will say... Ray Smith
  59. I read a lot about how bad bulldog is on this... Cedric
  60. If Bulldog are not meeting their service... Brian Catt
  61. after the previous tenant cancelled his... Anonymous
  62. on the 6/6/06 (what a date) bulldog broa... leanne
  63. STAY AWAY FROM BULLDOG THEY ARE THE WORST COMPANY... dave
  64. The Bulldoc Communications Crooks are there w... Anonymous
  65. STAY AWAY FROM BULLDOG!!! THEY NEED TO RENAME... Anonymous
  66. I applied on 1st May to order their service:... Virginia Herrington
  67. Hi, I upgraded to Bulldogs telephone / 8mb broadba... saj hameed
  68. Bulldog - DONT TOUCH THEM WITH A BARGEPOLE. Ok so... Anonymous
  69. Yeah ive had same problems. Signed up in April for... Mark Edwards
  70. Bulldog are one of the most imcompetent compa... Anonymous
  71. I had the same problems as many others in the firs... Mike Widdess
  72. ntl provides a worse service than bulldog they are... Dc
  73. I cannot put it in better words : ""Customer servi... Mr G S Mian
  74. I cannot put it in better words : ""Customer servi... Mr G S Mian
  75. AVOID THEM LIKE THE PLAGUE... I have been without... Anonymous
  76. ive got bulldog ive been with them for about... paranoiduk
  77. The reason for only 16 complaints is that they do... Micheal Hutton
  78. what can i say in only a few lines?? keep wel... anon
  79. I had terrible problems when I made the switch. I... Anonymous
  80. Don't go near BullDog, have a look at www.bullshit... Harry
  81. Hi i am from Leeds West Yorkshire and only change... Anonymous
  82. Brian don't Pay Anonymous
  83. Bulldog are the worst company I have ever dealt wi... Anonymous
  84. Please tell me how to get bulldog to respond to my... Anthony Case
  85. How does 3 month without a phone line or broadband... Anonymous
  86. I also suffered major communication problems with... Anonymous
  87. why oh why are bulldog still allowed to run a... austin brown
  88. Thank you for that! After months of incompete... Peter Reynolds
  89. I WORK FOR BULLDOG COMMS AND I WOULD SAY... BULLDOG GOOD, STAFFBAD
  90. it has been a headache since joining this bulldog,... Anonymous
  91. we've had nothing but trouble from bulldog when th... michele ashton
  92. Bulldog have to be the most insanely inept IS... Pax681
  93. I signed up for bulldog for phone & broadband last... Richard Burdall
  94. I elected in September 2004 to go with Bulldog for... Eleanor Rylance
  95. i have been a private telephone engineer for over... Alan Trevor
  96. Had same problems as everyone else had new li... john roberts
  97. Reason why bulldog customer service sucks: "hello... Anonymous
  98. Posted here before, and would like to add tha... Anonymous
  99. I joined Bulldog in September 2003, the equipment... Alan Wright
  100. HOW TO DEAL WITH THEM? If you are not getting the... Momade
  101. I have been through a very hard time with Bulldog,... Nazim Rajbally
  102. BE WARNED - you only have yourself to blame if you... j jones
  103. I Left Bulldog a year ago and i still get BILLS fr... Anonymous
  104. I read with interest (and horror) other customers... Worried Bulldog Hostage
  105. I have had an ongoing disoute with Bulldog about a... Anonymous
  106. Bulldog have ruined my sanity. Terrible customer s... Anonymous
  107. I have been with Bulldog for over a year now. Neve... Mark Ayres
  108. Don't pay and use for free! The most poo comp... Anonymous
  109. Very poor company. Don't do what they say, don't... Matt
  110. MORNING ALL, hows your internet? My Bulldog? well... anno
  111. Basil Fawllty cannot match Bulldog! Even after 5 m... Anonymous
  112. I signed up for the bulldog residential service in... Anonymous
  113. Been trying to get a MAC code from bulldog fo... Anonymous
  114. Comment to ROBERT CLARK: From Rod Rodriguez - wil... Radames Rodriguez
  115. I work for a charity operating 6 sites in South Ea... Anonymous
  116. perhaps the problem is not with Bull dog but it's... Anonymous
  117. I was hassled 3-4 times daily into purchasing Broa... Anonymous
  118. We applied for bulldog broadband and they deducted... natasha
  119. I just had the Bulldogs Finance Department put the... Anonymous

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