Outsourcing Toolkit

Story: Offshoring theft victims 'gullible and careless'

• 
• 

Interesting, isn't it, that everyone is ducking and diving to evade taking responsibility - and as usual, the customers, at the bottom of the pile, get the blame.
These customers did not respond to a dodgy email or enter their details on a website. They had telephoned their Bank - and to the best of their knowledge were talking to a Bank employee whom they should have been able to trust. If they were asked for their 'PIN No' to facilitate a transaction, perhaps they should have been suspicious - but surely you can trust the staff at your own Bank! After all, you've trusted them with your money!
The primary failing here is with the Bank itself, for saving money by allowing its customer contacts and dealings to be out of its immediate control.
The second failing is with the call centre, whose employee screening obviously left a lot to be desired. To say that this proves that their security is working, inasmuchas the perpetrators were caught swiftly is simply a bad joke.
The bottom line is that people have lost money through putting their faith in an organisation that they had every right to assume was trustworthy - and is now trying desperately to 'pass the buck'.

• 
• 

• 
• 
• 

Full Talkback thread