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Story: Work still needed on e-government

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If anything e-government should be build with diversity and flexibility in mind rather then a single-solution "one size fits all" approach.

There are only two constants in IT and those are: damage and change.

Things will go wrong and things will change. Don't include those aspects from the very beginning into your design and you're bound to pay the price later.

Another thing to keep in mind is that the average citizen doesn't exist. One will find it easier to find information in that way using computer system A with programs B and C. And another citizen will like an almost opposite way using system D with program E, a phone and a printer. And in time they'll change what they like and use several times.

So it's "multiple" that people are really after.
The challenge is to make that happen and keep it happening. And apart from technical solutions a whole bunch of organizational solutions will have to be found, established and maintained as well.

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