Network management Toolkit 
Story: Concern grows about Bulldog's broadband service
Posted by: Geoff Henshall (Sunday 17 July 2005, 6:43 PM)
I recently moved from BT to Bulldog and like many of your readers I am beginning to regret the move. The change over was a disaster with Bulldog and BT blaming each other for the non-connection. After a week I now have Internet connection though rarely at 8Mb usually around 3 or 4Mb (not that this slow but I am paying for 8Mb!)
I stll have no email access as the logon and password for the user web site don't work despite promises that it would be fixed the following day.
My phone is also affected, I can't access my voicemail as it requires a PIN number which I havn't been given - again promises to fix the problem have proved to be worthless.
I have only managed to call bulldog around 4 times in the last two weeks as (no matter what time of the day or night) they are always too busy and then they cut you off! some Customer Service that is.
I got so frustated that I called the sales line and enquired as to why they had plenty of staff to deal with new customers but none for existing ones - the young lady was quite abrut and in a rather sarcastic voice said "well we still have to make money, don't we" She then cut me off.
Sadley that says it all about this appaling company - I intend to move back to BT ASAP as despite their many faults their customer service is light years ahead of Bulldog.
My advice to anyone considering a move is DON'T!!
Full Talkback thread
Story: Concern grows about Bulldog's broadband service
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I think they should certainly lose the good merit... Simon Clarke -
Hi Guys,
Nice article on Bulldog.
Working in... Anonymous -
Hi,
I have had the worst customer service exp... John
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Bulldog has stolen more than £240 from my acc... Chike Okor
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I recently moved from BT to Bulldog and like many... Geoff Henshall -
No broadband, no phone.
This problem has been... Anonymous
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hi,
i got somany problems with bulldo... Anonymous -
Friends,
I feel the most worst broa... Renuka N V K Raju Mudunuri
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Just wanted to add that I signed up for the Super@... Anonymous
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Just by way of balance, I moved to Bulldog's... Mark Solomon
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I am glad ISPA is having a go at Cable & Wireless... Anonymous
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i started wih bulldog on dec 05 and have neve... Anonymous
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It is the worst service ever. I have been down for... Henrik Vendelbo
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what is the quickest way to leave bulldog? W... Clare DYer
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Dear Clare DYer,
I have been reading all... Nokeza Okimodo
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HOW TO BYPASS BULLDOG CALL CENTRE:
I hav... John
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I opted for Bulldog's Broadband Service... Anonymous
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It is my understanding that anyone wishi... Anonymous
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yes
i have been trying to get through to bulldog's... Anonymous
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I have not yet signed up to bulldog - to thos... Nick Davis
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I finally got through to Bulldog yesterday to canc... Ryan Perratt
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All these compaints about Bulldog are in orde... Nokeza Okimodo
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Hi,
I have had the worst customer service exp... John
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Like many I am a frustrated customer with Bulldog... Christopher Thompson
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Hi,
I have had the worst customer service exp... John
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Hi I can't fault their broadband at this time,but... Bill Lorimer
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Staggeringly poor service!
OFTEL or whoever s... Anonymous
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Based on my experience, Bulldog's servic... Anonymous
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I am having the worst problem with my al... David Hook
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I am having the worst problem with my al... David Hook
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OFCOM LAUNCH INVESTIGATION INTO BULLDOG.
Check... Anonymous
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What is the point of setting up a isp service... austin brown
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I am new to the P.C.world I would like to buy Broa... Anonymous
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i am also a disgruntled bulldog customer that was... brendon carberry
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ordered it 3 times and everytime I have ended up c... Paul
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I,m a 13 yr old kid i just got bullddog broad... Anonymous
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One of the worst Decicions I have EVER m... gary slaven Dir.
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Bulldog were unable to provide me w... Anonymous
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I moved to Bulldog about three weeks ago, but I am... Steven Gunter
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I too recently moved to Bulldog from Eclipse... Tim Renwick
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Biggest regret signing on for Bulldog's Braodband... Anonymous
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I recently ordered Go@ctive from Bulldog. I was su... Peter John Ambrose
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I cannot even begin to tell my terrible experience... Anonymous
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bulldog services are disgusting even though w... Anonymous
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They are atrocious... inept to the point of fraudu... Anonymous
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A friend of mine had informed me that she had sign... Ken
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Bulldog have a crap service because they spend all... Ken
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In response to Clare DYer, the quickest and easies... Ken
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I wonder how can such a provider run so smothly in... dileepn
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Here I am again!, still fighting the unbelievable... Peter John Ambrose
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Bulldog Customer Service - WHAT CUSTOMER SERVICE !... Cleo
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i have spoken to customer service at bulldog sinc... john martin
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I moved from BT's 2MB service to Bulldog's 8MB ser... T. Johnstone
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Only problem i am facing with Bulldog is BILLING.... Nihat Demir
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Since being with Bulldog I have had outrageous bil... Kate Jackson
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Bulldog is not alone! I am with PLUS.NET and they... Anonymous
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I have had such a bad experience with Bulldog and... Anonymous
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Unfortunately i can only echo everybody else's com... Jamie Cartwright
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What a disaster Bulldog Broadband is. I never eve... Robert Lewis
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Absolutelty appalling service, I cant believe they... BulldogHater
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I too joined bulldog broadband when i moved house... Paul Webb
