Network management Toolkit 
Story: Concern grows about Bulldog's broadband service
Posted by: Anonymous (Friday 29 July 2005, 4:49 PM)
I am glad ISPA is having a go at Cable & Wireless / Bulldog, it is long overdue. Let's put the thing in perspective though – ISPA gave them the award. Was Bulldog's service any good then? The Bulldog service and customer service has been unacceptable since I first signed up in July 2004.
ISPA should do the decent thing and publicly apologise to all those customers who believed this award was guaranteed some sort of assurance of a reasonable level of service. ISPA should then withdraw the award, as publicly as possible. Otherwise how will ISPA and its awards ever have any credibility?
We customers should also share some of the blame. It says on the website homepage (albeit in small print) "Broadband from Cable & Wireless". That should have sent us running. Why did we expect it to be better than the chaotic cable and phone service that C&W sold to NTL (NTHell as it was later dubbed)?
My year contract is up with Cable & Wireless / Bulldog (you had to sign up for a year then) – yippee – and I will leave as soon as I can get the migration access number from them. Strangely you can't get a MAC number from the tech helpdesk or billing, only customer services and this is unobtainable. When you ring customer services a recorded message says "we are experiencing extremely high call volumes at the moment, please call back later" and cuts you off.
My latest problem is that all outgoing emails are being rejected by bulldog's SMTP server as spam. I'm told I could wait 48 hours for a response from the help desk.
This ISP is a shambles, but where next?
Perhaps I should try Wanadoo or one the other ISPA 2005 award winners? What do you think?
Full Talkback thread
Story: Concern grows about Bulldog's broadband service
-
I think they should certainly lose the good merit... Simon Clarke -
Hi Guys,
Nice article on Bulldog.
Working in... Anonymous -
Hi,
I have had the worst customer service exp... John
-
Bulldog has stolen more than Ł240 from my acc... Chike Okor
-
I recently moved from BT to Bulldog and like many... Geoff Henshall
-
No broadband, no phone.
This problem has been... Anonymous
-
hi,
i got somany problems with bulldo... Anonymous -
Friends,
I feel the most worst broa... Renuka N V K Raju Mudunuri
-
Just wanted to add that I signed up for the Super@... Anonymous
-
Just by way of balance, I moved to Bulldog's... Mark Solomon
-
I am glad ISPA is having a go at Cable & Wireless... Anonymous -
i started wih bulldog on dec 05 and have neve... Anonymous
-
It is the worst service ever. I have been down for... Henrik Vendelbo
-
what is the quickest way to leave bulldog? W... Clare DYer
-
Dear Clare DYer,
I have been reading all... Nokeza Okimodo
-
HOW TO BYPASS BULLDOG CALL CENTRE:
I hav... John
-
I opted for Bulldog's Broadband Service... Anonymous
-
It is my understanding that anyone wishi... Anonymous
-
yes
i have been trying to get through to bulldog's... Anonymous
-
I have not yet signed up to bulldog - to thos... Nick Davis
-
I finally got through to Bulldog yesterday to canc... Ryan Perratt
-
All these compaints about Bulldog are in orde... Nokeza Okimodo
-
Hi,
I have had the worst customer service exp... John
-
Like many I am a frustrated customer with Bulldog... Christopher Thompson
-
Hi,
I have had the worst customer service exp... John
-
Hi I can't fault their broadband at this time,but... Bill Lorimer
-
Staggeringly poor service!
OFTEL or whoever s... Anonymous
-
Based on my experience, Bulldog's servic... Anonymous
-
I am having the worst problem with my al... David Hook
-
I am having the worst problem with my al... David Hook
-
OFCOM LAUNCH INVESTIGATION INTO BULLDOG.
Check... Anonymous
-
What is the point of setting up a isp service... austin brown
-
I am new to the P.C.world I would like to buy Broa... Anonymous
-
i am also a disgruntled bulldog customer that was... brendon carberry
-
ordered it 3 times and everytime I have ended up c... Paul
-
I,m a 13 yr old kid i just got bullddog broad... Anonymous
-
One of the worst Decicions I have EVER m... gary slaven Dir.
-
Bulldog were unable to provide me w... Anonymous
-
I moved to Bulldog about three weeks ago, but I am... Steven Gunter
-
I too recently moved to Bulldog from Eclipse... Tim Renwick
-
Biggest regret signing on for Bulldog's Braodband... Anonymous
-
I recently ordered Go@ctive from Bulldog. I was su... Peter John Ambrose
-
I cannot even begin to tell my terrible experience... Anonymous
-
bulldog services are disgusting even though w... Anonymous
-
They are atrocious... inept to the point of fraudu... Anonymous
-
A friend of mine had informed me that she had sign... Ken
-
Bulldog have a crap service because they spend all... Ken
-
In response to Clare DYer, the quickest and easies... Ken
-
I wonder how can such a provider run so smothly in... dileepn
-
Here I am again!, still fighting the unbelievable... Peter John Ambrose
-
Bulldog Customer Service - WHAT CUSTOMER SERVICE !... Cleo
-
i have spoken to customer service at bulldog sinc... john martin
-
I moved from BT's 2MB service to Bulldog's 8MB ser... T. Johnstone
-
Only problem i am facing with Bulldog is BILLING.... Nihat Demir
-
Since being with Bulldog I have had outrageous bil... Kate Jackson
-
Bulldog is not alone! I am with PLUS.NET and they... Anonymous
-
I have had such a bad experience with Bulldog and... Anonymous
-
Unfortunately i can only echo everybody else's com... Jamie Cartwright
-
What a disaster Bulldog Broadband is. I never eve... Robert Lewis
-
Absolutelty appalling service, I cant believe they... BulldogHater
-
I too joined bulldog broadband when i moved house... Paul Webb
