Network management Toolkit 
Story: Concern grows about Bulldog's broadband service
Posted by: Christopher Thompson (Thursday 18 August 2005, 9:32 PM)
Like many I am a frustrated customer with Bulldog and am trying to cancel.
Basically, a few weeks ago, I signed up with Bulldog after they phoned me up at home promoting their "great products" so foolishly I signed up for the lot - Broadband, Line rental and Phone calls. I was told my service would be active on 10th August.
Well on 10th August I woke up to a dead phone and no internet. The local payphone around the corner became my second home. I waited literally hours and had no help at all. The staff were rude, unprofessional and just didnt care.
The last straw was when I phoned up Bulldog on Friday 12th August at just before 7pm. I finally got through at just after 8.30pm (no kidding!) when I heard the assistant laughing and hung up on me straightaway. He/she was probably rushing to go down the pub.
I then followed my mothers advice and went to NTL who were excellent but resulted in a 2nd line having to be installed and a new phone number.
Cancelling with Bulldog is going to be a challenge in itself. I phoned my bank on the off chance and it seems they were going to try and take money from my bank in the next 48 hours so I cancelled the Direct Debit in the nick of time. However, I was warned they could set this up again without my knowledge.
So tonight I phoned Bulldog and after waiting nearly an hour for Customer Service I spoke to Sales and demanded to speak to a Manager. When I said I wish to cancel he advised me to give them another chance as the fault had been fxed and I should enjoy a full service on 17th August. BUT today is the 18th August and when I plug the phone into the old BT socket there is a dead tone! Bulldog either dont know what day it is or have a different calendar to the rest of us.
I could go on and on. This is the sort of thing that would happen to Victor Meldrew in One Foot in the grave!
This company are cowboys and must be stopped. Im behind you
For your help my Bulldog number was BDOL2312868.
Let me know how things go,
Christopher Thompson.
Full Talkback thread
Story: Concern grows about Bulldog's broadband service
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I think they should certainly lose the good merit... Simon Clarke -
Hi Guys,
Nice article on Bulldog.
Working in... Anonymous -
Hi,
I have had the worst customer service exp... John
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Bulldog has stolen more than £240 from my acc... Chike Okor
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I recently moved from BT to Bulldog and like many... Geoff Henshall
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No broadband, no phone.
This problem has been... Anonymous
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hi,
i got somany problems with bulldo... Anonymous -
Friends,
I feel the most worst broa... Renuka N V K Raju Mudunuri
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Just wanted to add that I signed up for the Super@... Anonymous
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Just by way of balance, I moved to Bulldog's... Mark Solomon
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I am glad ISPA is having a go at Cable & Wireless... Anonymous
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i started wih bulldog on dec 05 and have neve... Anonymous
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It is the worst service ever. I have been down for... Henrik Vendelbo
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what is the quickest way to leave bulldog? W... Clare DYer
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Dear Clare DYer,
I have been reading all... Nokeza Okimodo
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HOW TO BYPASS BULLDOG CALL CENTRE:
I hav... John
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I opted for Bulldog's Broadband Service... Anonymous
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It is my understanding that anyone wishi... Anonymous
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yes
i have been trying to get through to bulldog's... Anonymous
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I have not yet signed up to bulldog - to thos... Nick Davis
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I finally got through to Bulldog yesterday to canc... Ryan Perratt
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All these compaints about Bulldog are in orde... Nokeza Okimodo
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Hi,
I have had the worst customer service exp... John
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Like many I am a frustrated customer with Bulldog... Christopher Thompson -
Hi,
I have had the worst customer service exp... John
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Hi I can't fault their broadband at this time,but... Bill Lorimer
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Staggeringly poor service!
OFTEL or whoever s... Anonymous
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Based on my experience, Bulldog's servic... Anonymous
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I am having the worst problem with my al... David Hook
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I am having the worst problem with my al... David Hook
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OFCOM LAUNCH INVESTIGATION INTO BULLDOG.
Check... Anonymous
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What is the point of setting up a isp service... austin brown
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I am new to the P.C.world I would like to buy Broa... Anonymous
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i am also a disgruntled bulldog customer that was... brendon carberry
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ordered it 3 times and everytime I have ended up c... Paul
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I,m a 13 yr old kid i just got bullddog broad... Anonymous
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One of the worst Decicions I have EVER m... gary slaven Dir.
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Bulldog were unable to provide me w... Anonymous
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I moved to Bulldog about three weeks ago, but I am... Steven Gunter
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I too recently moved to Bulldog from Eclipse... Tim Renwick
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Biggest regret signing on for Bulldog's Braodband... Anonymous
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I recently ordered Go@ctive from Bulldog. I was su... Peter John Ambrose
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I cannot even begin to tell my terrible experience... Anonymous
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bulldog services are disgusting even though w... Anonymous
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They are atrocious... inept to the point of fraudu... Anonymous
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A friend of mine had informed me that she had sign... Ken
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Bulldog have a crap service because they spend all... Ken
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In response to Clare DYer, the quickest and easies... Ken
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I wonder how can such a provider run so smothly in... dileepn
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Here I am again!, still fighting the unbelievable... Peter John Ambrose
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Bulldog Customer Service - WHAT CUSTOMER SERVICE !... Cleo
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i have spoken to customer service at bulldog sinc... john martin
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I moved from BT's 2MB service to Bulldog's 8MB ser... T. Johnstone
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Only problem i am facing with Bulldog is BILLING.... Nihat Demir
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Since being with Bulldog I have had outrageous bil... Kate Jackson
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Bulldog is not alone! I am with PLUS.NET and they... Anonymous
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I have had such a bad experience with Bulldog and... Anonymous
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Unfortunately i can only echo everybody else's com... Jamie Cartwright
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What a disaster Bulldog Broadband is. I never eve... Robert Lewis
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Absolutelty appalling service, I cant believe they... BulldogHater
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I too joined bulldog broadband when i moved house... Paul Webb
