Network management Toolkit 
Story: Concern grows about Bulldog's broadband service
Posted by: Anonymous (Tuesday 15 August 2006, 12:16 AM)
I opted for Bulldog's Broadband Service at the tail end of last year. After 3 weeks I still wasn't connected so called them and they apologised and agreed to cancel my order (Mu suggestion!) and said they would "clear" their broadband marker from my BT phone line (within 7 days) so i could migrate to another ISP. A week later I discover they haven't removed "marker" and when I phoned them I was kept on hold for 45 minutes then they told me they had no record of my Cancellation and that I was locked in a 12 month contract. I disputed this and they agreed (AGAIN!) to cancel the contract and clear the marker and that it would be clear within 4 weeks (Huh?!). So a month later I find marker still hasn't been removed. Furious I contact them and am again told they have no record of my cancelation and that I'm in a 12 month contract. I then visit Citizens advice and they take on my case and they too are told that there has been a mistake giving the excuse of inexperienced staff and say contract will be cancelled and marker will be removed within a month. So a month later and guess what - marker still hasn't been removed (Same reasons as before). I now seek legal advice and involve trading standards. Several weeks later I'm contacted to say Contract has been cancelled and marker has been removed. The sting in the tail however is that the very day they cancelled contract they take £50 out of my account after agreeing not to take any money out and refund any money they had taken. My advice to anyone contemplating joining Bulldog. DON'THESE PEOPLE ARE CROOKS - CRIMINALS MASQUERADING AS A LEGITIMATE BUSINESS. AVOID, AVOID AVOID AVOID
Full Talkback thread
Story: Concern grows about Bulldog's broadband service
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I think they should certainly lose the good merit... Simon Clarke -
Hi Guys,
Nice article on Bulldog.
Working in... Anonymous -
Hi,
I have had the worst customer service exp... John
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Bulldog has stolen more than £240 from my acc... Chike Okor
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I recently moved from BT to Bulldog and like many... Geoff Henshall
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No broadband, no phone.
This problem has been... Anonymous
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hi,
i got somany problems with bulldo... Anonymous -
Friends,
I feel the most worst broa... Renuka N V K Raju Mudunuri
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Just wanted to add that I signed up for the Super@... Anonymous
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Just by way of balance, I moved to Bulldog's... Mark Solomon
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I am glad ISPA is having a go at Cable & Wireless... Anonymous
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i started wih bulldog on dec 05 and have neve... Anonymous
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It is the worst service ever. I have been down for... Henrik Vendelbo
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what is the quickest way to leave bulldog? W... Clare DYer
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Dear Clare DYer,
I have been reading all... Nokeza Okimodo
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HOW TO BYPASS BULLDOG CALL CENTRE:
I hav... John
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I opted for Bulldog's Broadband Service... Anonymous -
It is my understanding that anyone wishi... Anonymous
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yes
i have been trying to get through to bulldog's... Anonymous
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I have not yet signed up to bulldog - to thos... Nick Davis
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I finally got through to Bulldog yesterday to canc... Ryan Perratt
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All these compaints about Bulldog are in orde... Nokeza Okimodo
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Hi,
I have had the worst customer service exp... John
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Like many I am a frustrated customer with Bulldog... Christopher Thompson
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Hi,
I have had the worst customer service exp... John
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Hi I can't fault their broadband at this time,but... Bill Lorimer
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Staggeringly poor service!
OFTEL or whoever s... Anonymous
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Based on my experience, Bulldog's servic... Anonymous
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I am having the worst problem with my al... David Hook
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I am having the worst problem with my al... David Hook
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OFCOM LAUNCH INVESTIGATION INTO BULLDOG.
Check... Anonymous
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What is the point of setting up a isp service... austin brown
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I am new to the P.C.world I would like to buy Broa... Anonymous
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i am also a disgruntled bulldog customer that was... brendon carberry
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ordered it 3 times and everytime I have ended up c... Paul
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I,m a 13 yr old kid i just got bullddog broad... Anonymous
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One of the worst Decicions I have EVER m... gary slaven Dir.
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Bulldog were unable to provide me w... Anonymous
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I moved to Bulldog about three weeks ago, but I am... Steven Gunter
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I too recently moved to Bulldog from Eclipse... Tim Renwick
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Biggest regret signing on for Bulldog's Braodband... Anonymous
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I recently ordered Go@ctive from Bulldog. I was su... Peter John Ambrose
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I cannot even begin to tell my terrible experience... Anonymous
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bulldog services are disgusting even though w... Anonymous
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They are atrocious... inept to the point of fraudu... Anonymous
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A friend of mine had informed me that she had sign... Ken
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Bulldog have a crap service because they spend all... Ken
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In response to Clare DYer, the quickest and easies... Ken
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I wonder how can such a provider run so smothly in... dileepn
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Here I am again!, still fighting the unbelievable... Peter John Ambrose
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Bulldog Customer Service - WHAT CUSTOMER SERVICE !... Cleo
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i have spoken to customer service at bulldog sinc... john martin
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I moved from BT's 2MB service to Bulldog's 8MB ser... T. Johnstone
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Only problem i am facing with Bulldog is BILLING.... Nihat Demir
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Since being with Bulldog I have had outrageous bil... Kate Jackson
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Bulldog is not alone! I am with PLUS.NET and they... Anonymous
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I have had such a bad experience with Bulldog and... Anonymous
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Unfortunately i can only echo everybody else's com... Jamie Cartwright
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What a disaster Bulldog Broadband is. I never eve... Robert Lewis
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Absolutelty appalling service, I cant believe they... BulldogHater
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I too joined bulldog broadband when i moved house... Paul Webb
