Network management Toolkit

Story: Smaller broadband ISPs outshine larger rivals

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i have just nmade the bigest mistake off my life.ORDERING BULLDOG AS MY NEW ISP
for the last 5 days i have been geting speeds of 25 to 50 kbs on my dload speeds i have called bulldog help desk 36 times in 3 days and just keep geting fobed off by so called first line tech ppl i am told by them that its in the hands of noc department. but there dont have a telephone line so i can call them.
i went to extreme mesures off geting a private
independant advise.
here is the advise and a report that is causeing my slow speeds.Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping google.com

Pinging google.com [216.239.37.99] with 32 bytes of data:

Reply from 216.239.37.99: bytes=32 time=119ms TTL=243
Reply from 216.239.37.99: bytes=32 time=120ms TTL=243
Reply from 216.239.37.99: bytes=32 time=126ms TTL=243
Reply from 216.239.37.99: bytes=32 time=142ms TTL=243

Ping statistics for 216.239.37.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 119ms, Maximum = 142ms, Average = 126ms

C:\Documents and Settings\Owner>tracert 216.239.37.99

Tracing route to 216.239.37.99 over a maximum of 30 hops

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