Network management Toolkit

In association with Network Liberation Movement

Story: Smaller broadband ISPs outshine larger rivals

Posted by: Anonymous (Saturday 24 December 2005, 9:16 PM)

I subscribed to wanadoo after a little research on the net on the 6th of dec 2005. Thinking that they are one of the oldst players in the market i could rely on them providing me with good quality service as well a good wireless broadband connection bearing in my mind my set for wireless is very very straightforward!.
24th Dec im in sitting in a interent cafe 28 calls later 17.99 compensation only to be told today RING BACK ON THE 28TH AS THERE IS A FURTHER FAULT ON YOUR BT LINE. i have wasted so much money on their premium rate technical support number with no solution! Im thinking to myself am i jinxed or is this common? I am also paying them 27.99 a month for their premuim package! to top it all off their cooling off period is fom the moment you recieve the equipment to the day u go live. Surely you should be allowed to sample the merchandise before agreeing to commit to it? DO NOT SUBSCRIBE TO WANADOO THEY ARE A BUNCH OF USELESS TOSSERS WHO DO NOT HAVE FULLY QUALIFIED TECHNICANS ID RATHER GO THROUGH TO A CALL CENTRE IN INDIA!