Outsourcing Toolkit

Story: IT cynicism fuels outsourcing failure

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Usually the motivation to outsource is fuelled by a total lack of understanding of what IT is really about (=communication; as in: can you justify the reason for your existense). Thus ending up paying so much more for so much less because if you don't really understand the business you're outsourcing you'll end up getting hurt one way or another because you will be taken advantage of. And if you do really understand the business you're outsourcing you'll often find that outsourcing costs more.

In short: bad communication leads to mutual distrust which leads to bad decisions.

And just to spice up the conversation: one might say that best results are achieved by not outsourcing the department but rather the manager of that department as long as the new manager has been made clear that outsourcing is not an option. After all, the fault is within (internal) (business) communications and that's a manager's fault.

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