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Story: Orange customer fights £800 roaming bill
Posted by: Anonymous (Wednesday 2 November 2005, 11:49 AM)
Yep, corporate strategy in full effect. The clear message here is that if you hide information away on page three of three on an obscure bit ofyour website, most people won't see it and hey presto your revenue goes up.
Vodafone did a similar thing years ago when they removed the facility to get an sms telling you how many minutes you had left on that month, can't have customers not going over, won't make money!
They all play these games and it annoys the hell out of me, primarily because it is patronising of these companies to think that we don't know what their marketing plan is.
Unfortunately, we all still give them our business, so they carry on taking the p**s!
Full Talkback thread
Story: Orange customer fights £800 roaming bill
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I think yes the charges for roaming are expensive... Anonymous -
Dear Mr Anonymous Managing Director
Thank you... Roger Steare -
I think that the prices are totally outr... Richard Green -
The word 'Clear' is what you dispute now... Anonymous
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Mr Anon MD,
Are you by any chance a... Chris Nixon (non-anonymous) -
Ok, point taken. While you ma... Anonymous
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Found this when looking for the 'anonymo... David Kelham
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Yep, corporate strategy in full effect. The clear... Anonymous -
The teleco's are under pressure from Brussels... Anonymous
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We punters should have seen this coming when these... Harry Davies
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Won't make any difference. I do get a bit upset wh... Steve B
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One thing if you use it on purpose and it's expens... Anonymous
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Update from "ripped-off" customer. Firstly, thanks... Roger Steare
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Also just been Stung by Orange for £496 alanpinchard
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Let Roger Steare know I will back him.... I had a... Christopher M de M Rudolf
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I have just found myself in exactly the same posit... Joanne Lancaster
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I was interested in reading this article as I'm in... Lee Gabrel
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I have to admit that i too think that the pri... Myles
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I, too, have fallen victim to exorbitant... Dave
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I'm inclined to agree with the "sad... Simon Sinfield
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To be quite honest, uness you have... Jason Wakefield
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looking for Jason Marcus Wakefield kristlyn
