Toolkit
Story: Orange customer fights £800 roaming bill
Posted by: Chris Nixon (non-anonymous) (Friday 4 November 2005, 9:26 AM)
Mr Anon MD,
Are you by any chance associated in any way, shape or form with either the mobile telephone industry, or Orange in particular?
I find your continuing defence of their unethically non-transparent charges baffling and can see no other reason that you would take such a pig-headed and contrary viewpoint.
Yes, the charges are on the site. No, we don't expect a letter telling us of each of the dozens of charges 'just in case' we may over-use them.
However, it is clear that as mobile charges drop because of marketplace competition, telcos are desperately milking what remains of the higher-value revenue streams still available to them shamelessly. BT did much the same in the dying days of ISDN, when they charged as much as ADSL right up until their customers realised what was going on.
PS - as an MD your spelling and grammar are atrocious. I'd be extremely worried if you were the boss of my company.
Full Talkback thread
Story: Orange customer fights £800 roaming bill
-
I think yes the charges for roaming are expensive... Anonymous -
Dear Mr Anonymous Managing Director
Thank you... Roger Steare -
I think that the prices are totally outr... Richard Green -
The word 'Clear' is what you dispute now... Anonymous
-
Mr Anon MD,
Are you by any chance a... Chris Nixon (non-anonymous) -
Ok, point taken. While you ma... Anonymous
-
Found this when looking for the 'anonymo... David Kelham
-
Yep, corporate strategy in full effect. The clear... Anonymous
-
The teleco's are under pressure from Brussels... Anonymous
-
We punters should have seen this coming when these... Harry Davies
-
Won't make any difference. I do get a bit upset wh... Steve B
-
One thing if you use it on purpose and it's expens... Anonymous
-
Update from "ripped-off" customer. Firstly, thanks... Roger Steare
-
Also just been Stung by Orange for £496 alanpinchard
-
Let Roger Steare know I will back him.... I had a... Christopher M de M Rudolf
-
I have just found myself in exactly the same posit... Joanne Lancaster
-
I was interested in reading this article as I'm in... Lee Gabrel
-
I have to admit that i too think that the pri... Myles
-
I, too, have fallen victim to exorbitant... Dave
-
I'm inclined to agree with the "sad... Simon Sinfield
-
To be quite honest, uness you have... Jason Wakefield
-
looking for Jason Marcus Wakefield kristlyn
