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Story: Orange customer fights £800 roaming bill
Posted by: Roger Steare (Wednesday 9 November 2005, 8:28 AM)
Update from "ripped-off" customer. Firstly, thanks for all the support. Secondly, Orange has issued a "deadlock" letter so I can take this dispute to arbitration through CISAS. Third, I will be arguing that Orange are in breach of their published Business Principles and are de facto, in breach of contract. The core issue is the principle of "trust". Orange, like most corporates, promote the principle of trust. Trust is defined in the OED as the principle which allows us to rely on someone or something wihout the need for "evidence or further investigation". This means that customers are not responsible for checking the small-print to ensure they're not being gouged. Orange also claims to be "open and honest" and puts the "interest of customers first." (!!!) I will let you know if the CISAS arbitrators agree with these arguments.
Full Talkback thread
Story: Orange customer fights £800 roaming bill
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I think yes the charges for roaming are expensive... Anonymous -
Dear Mr Anonymous Managing Director
Thank you... Roger Steare -
I think that the prices are totally outr... Richard Green -
The word 'Clear' is what you dispute now... Anonymous
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Mr Anon MD,
Are you by any chance a... Chris Nixon (non-anonymous) -
Ok, point taken. While you ma... Anonymous
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Found this when looking for the 'anonymo... David Kelham
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Yep, corporate strategy in full effect. The clear... Anonymous
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The teleco's are under pressure from Brussels... Anonymous
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We punters should have seen this coming when these... Harry Davies
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Won't make any difference. I do get a bit upset wh... Steve B
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One thing if you use it on purpose and it's expens... Anonymous
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Update from "ripped-off" customer. Firstly, thanks... Roger Steare -
Also just been Stung by Orange for £496 alanpinchard
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Let Roger Steare know I will back him.... I had a... Christopher M de M Rudolf
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I have just found myself in exactly the same posit... Joanne Lancaster
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I was interested in reading this article as I'm in... Lee Gabrel
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I have to admit that i too think that the pri... Myles
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I, too, have fallen victim to exorbitant... Dave
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I'm inclined to agree with the "sad... Simon Sinfield
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To be quite honest, uness you have... Jason Wakefield
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looking for Jason Marcus Wakefield kristlyn
