Enterprise applications Toolkit

Story: Microsoft launches subscription CRM

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Thanks Paul, my point was just about the incredibly high cost of this new software from MS - I was attempting to look behind the 'CRM' acronym to evaluate it just for what it is, which as you rightly say is just use of a database.
I don't know if there is a need anymore to do a 'homegrown' CRM - there is such a wealth of Open Source software available which has a far more attractive pricing structure that someone is bound to have developed one better already.
I'm hurt that you think people irrationally blame MS.
I'm sure you'll find the amount of criticism is directly proportional to the blunders MS are making.
Now, where did I put that sheet of paper?.......

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