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Story: Orange user loses battle over roaming bill

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Bye bye Orange.
As it happens, I'm currently looking at getting my first ever mobile (gasp!).
Orange have lost my possible future custom over this. Given the circumstances, they could have at least taken this as useful 'test case' for their terms and conditions and agreed to waive most of the charge even if they won. They've had their pound of flesh now; I hope they're happy with the loss of reputation and custom it will cost them.
As for the arbitrators - it looks like they would have supported Orange even if the bill had been £10,000 or even £100,000 and the customer was made bankrupt. At the very least they should have told Orange they had a duty to provide clear warnings - e.g. a simple text message every time (say) £100 is clocked up in a 'short period'.

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