Toolkit

Story: Orange user loses battle over roaming bill

Posted by: Matt Webber (Tuesday 10 January 2006, 6:32 PM)

Unbelievable. I was considering going back to orange after a short stay with 3 but not after this. What a stupid greedy company. Fancy not telling the poor bloke - they're happy enough to text about offers this and download music ringtones blah blah that, but a simple bit of customer service? no, the system isn't set up for that.
What orange have failed to realise is that consumers have CHOICE and are on the whole pretty fed up with foreign call centres and stupid offers.
Mark my words - the first company to offer a stripped down phone service - just talk and text - no flippin video, no flippin cameras - and a phone that people actually WANT - by which I mean a small earpiece and a separate simple keypad for texting and browsing the contact list and then they charge a reasonable price for airtime - they'll make an absolute fortune.