Toolkit
Story: Orange user loses battle over roaming bill
Posted by: Anonymous (Thursday 12 January 2006, 2:00 PM)
My wife passed away suddenly whilst we were on holiday in Spain in 2004. Naturally, my mobile usage rocketed with calls to family and friends, arrangements etc.
I received a call from my provider's Credit Control section enquiring into this abnormally high usage and asking that I make a payment towards the high costs.
At the time I was not impressed, but in hindsight, I see that it was an entirely sensible thing for them to do. It could have been abuse by someone having stolen my phone and at least it raised my awareness of the costs I was incurring.
Orange, take note!
Full Talkback thread
Story: Orange user loses battle over roaming bill
-
Bye bye Orange.
As it happens, I'm currently looki... mi -
Unbelievable. I was considering going back to... Matt Webber -
Smart one Orange. Enforce a bill of £769 whilst th... Anonymous
-
Given the terms and conditions and the prices... David Wright
-
Orange lost my business when they refused to trans... Steve B
-
Similar thing happened to me in Spain last summer.... Ian Morgan
-
I have to admit i am somewhat at a loss as to... peten
-
Having spent so much money on the 3g licences... Anonymous
-
Although I thoroughly detest regulatory bodies the... Chris Goodman
-
My wife passed away suddenly whilst we were on hol... Anonymous
