Network management Toolkit
Story: Bulldog keeps billing ex-customer
Posted by: Kwadwo Otu (Thursday 26 January 2006, 2:26 PM)
Their customer service has never been good. Departments do not talk to each other and I have called several times to tried stop Bulldog billing me when I am not their customer. I sent a cancelation notice last September and moved to my new providers last October.
I have sent several complains about their customer service nightmare.
Their customer service staff often blame their finance team and vise versa. Records are often not found on their system.
Given such bad service, their staff do not follow any complaint handling process or refuse to escalate my call. Supervisors are either on another call and do not call me back. the list goes on...
I will be happy to join any class action, because bulldog do not seem to understand service management and customer care.
Full Talkback thread
Story: Bulldog keeps billing ex-customer
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I have not paid my bulldog bill or phone bill for... Kevin Flack -
Well it seems no matter what happens to bulldog th... Adam Bloy
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This ISP is one of the worst i've been with,... Eddie -
To quote the advice always given to investors, "pa... Anonymous
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Their customer service has never been good. Depart... Kwadwo Otu -
Exactly the same thing has happened to me. I close... Ben Knill
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Bulldog aren't the only problem providers, I live... D Robertson
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I sympathise with you.
After a dispute with Bulldo... Janette Duckworth (Stunden)
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get things in writing? spenoir
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