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Story: Bulldog keeps billing ex-customer

Posted by: spenoir (Wednesday 15 November 2006, 12:12 AM)

get things in writing?

I've had endless problems with bulldog. I must have called them around 30-40 times this year. The problem arose when I tried take over my flatmates connection when he moved out. To cut a long story short, after adding up all of my bills individually, (and many stressful phone calls) they ended accepting the fact that they actually owed me £240. They said they would pay it back into my acc. They haven't. Now i've cancelled the service but they won't give me a 'mac key' to switch/migrate providers. This is because they think I now owe them money as my bill now says i owe them £125 for the last 2 months. Its actually the case that they owe me around £50. I'm left with no internet connection and a lot of calls to sort this mess out.

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spenoir
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Member since: November 2006

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Full Talkback thread

Story: Bulldog keeps billing ex-customer

I have not paid my bulldog bill or phone bill for... Kevin Flack
Well it seems no matter what happens to bulldog th... Adam Bloy
This ISP is one of the worst i've been with,... Eddie
To quote the advice always given to investors, "pa... Anonymous
Their customer service has never been good. Depart... Kwadwo Otu
Exactly the same thing has happened to me. I close... Ben Knill
Bulldog aren't the only problem providers, I live... D Robertson
I sympathise with you. After a dispute with Bulldo... Janette Duckworth (Stunden)
get things in writing? spenoir

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Could it be that ISP’s are making this out to be a bigger problem than it actually is? We’re a small country with an internet penetration of less than 60%, for every Youtuber there’s someone who only uses the internet to check their emails, more people surf on their mobile handsets than a few years ago. Surely things should even themselves up.