Story: Bulldog keeps billing ex-customer

Posted by: D Robertson (Tuesday 14 March 2006, 2:15 PM)

Bulldog aren't the only problem providers, I live in Ireland and had Esat/BT as my provider. The service itself was ok but when I cancelled my subscription using the appropriate channels and having received confirmation of this by email, it took them a whole 9 MONTHS to finally close my account. In this time they had not cancelled my direct debit payments and my account was still active. I had rang "customer services" several times and was assured everytime that it was taken care of. I'm thinking of writing to trading standards as ESAT/BT's "Customer Services" is a total misrepresentation of the service that I personally received from the company. No one took ownership, no one called back, no one even thought that after nine months of waiting upto an hour to talk to a representative deserved some sort of goodwill gesture for the inconvienience of nine months waiting and €450 of my money gaining interest in ESAT BT's bank. The companies that are going to survive and prosper are those that provide customer service. Vote with your feet and walk away from these unprofessional organisations. The problem is finding a good one !!!