Network management Toolkit

Story: Bulldog keeps billing ex-customer

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I sympathise with you.

After a dispute with Bulldog in 2004/2005
I transferred to another ISP in May 2005, being told that the account had been closed. In Janury this year I recieved an invoice for £305.37.
I have been trying to get to the bottom of this ever since. I have telephoned and spoken to just about every department,. Of couse everyone I speak to is always going to look in to it, email various departments , return my call etc and nothing ever comes of it.
They cannot tell me where they have got this figure from.Often when I call them they still have an old email address and an old telepehone number even though I have notifed them of my current details,( I have had a couple of 'phone calls from them on my new number! )
I am so sick and tired of emailing and telephoning Bulldog that I have contacted BBC Watchdog, and am preparing a complaint to CISAS and have asked for a reference number which I can quote on the application form.My next step is to write to the Chief Exec but I don't think that anyone cares.
I have been told that I have been sent an email confirming that the account has been closed but I have never recieved it. Bulldog's answer is that it must have been lost in the system. I have asked if they would resend the email but as yet I have not recieved it.All they seem to want to do is get me off their phone and on to another department. I have asked to speak to people in charge but they can't even tell me who to address an official letter of complaint to.
No one looks in to the case properly, they only read the last entry on the computer unless you insist that they read back certain dates, then the penny drops.
The last conversation that I had I was told that I had been disconnected.What they have disconnected from what I don't know as they quoted and old telephone number and I have been withanother ISP since last summer.
All I want is peace of mind.Just a letter or email to say that my account is nil and has been closed. This seems to be beyond their capability.!!
They should be renamed" Bulldog lack of Communications"!

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