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Story: Google Mail hit with account deletion controversy

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My girlfriend's gamil account has been hacked into twice and had all of her contacts and emails deleted and we've never had a response from Gmail other than automated ones. I had to find their number through directory enquiries (which I had to pay for) and spoke to one of their lawyers, as he was the only person available to help.

He said that he fully understood the problem but that we must remember that it is a free service. Whilst I agreed, I did point out that if I we KNEW her account would be hacked into, thwen we wouldn't use the service. Why would anyone use something, especially an email service where you store personal and financial details such as shopping receipts, if they knew it was this vulnerable?!?

Thus far she has received one call and no one has contacted her to let her know when her account will be back up and running. Their online support is non existent and there does not seem to be any human being thta ou can talk to in order to try and sort your account out. I have emailed them 3 times about this and had no response, and when I've had problems with my account, again, no response.

I like my Gmail account. I'm lucky, mine works. But if it crashes then I'll never use it again. I'll switch permanently to my .mac acount.

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