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Story: Google Mail hit with account deletion controversy

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I think Google is being somewhat evasive in their response to ZDNet. Clearly, there have been frequent problems lately (yes, I've experienced them as well). For them to suggest otherwise is a bit disingenuous.

I would encourage your organization to press a little harder to get them to answer some basics ...

1. Has Google been having more problems than usual lately?
2. Has Google determined root cause for any issues lately?
3. Does Google feel that their "beta" badge suggests that people should not rely on Google for mission critical data? (if so, do they tell people that?)
4. Does Google feel that in offering a 'free' service, their openness to discuss service levels is somehow diminished?

Let's remember that Google is doing some pretty heavy advertising of their services as the wave of the future. If their credibility is suffering in this case, then I'd wonder about that future just a bit.

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