Network management Toolkit

Story: Carphone Warehouse takes wraps off 'free' broadband

Posted by: Mark (Tuesday 25 July 2006, 8:59 AM)

The service is cheap and its cheap for a reason. Unable to connect to the network for more than 10 minutes during the entire 3 week period during which we had their very tacky modem installed.

Customer service is non existant and relies on call centres in India. Hours spent sat waiting for them to answer and the suggestions made failed to sort out the problem To get technical help you dial a different number which charges 10p a minute so you are paying them a small fortune for them to explain to you why their service is so useless-if you can actually get a reply, which I couldn't.

Do not consider using Talk Talk under any circumstances-if you are with them already cancel your direct debit-they cannot sue everyone.

Charles Dunstone of carphone warehouse has an e-mail address which is 'cdunstone@cpw.co.uk'

Why not contact him to tell him what you think of this mess or better still send him all your junk e-mail.