Network management Toolkit

Story: Carphone Warehouse freebie broadband stumbles

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Agreed by phone to join the TT service on May 13th, didn't receive ANYTHING at all, rang & rang &rang their lines and as many other users heard many strange accents who gave me ultimately wrong and misleading info...some were downwrite lies just to pacify me concernig connection to bb..which was first promised for Jun6th and then later changed to JULY27TH ! STILL no paperwork or welcome pact has arrived to this day..but my phone bill did of over £62 which included charges of 2 International lines! I have enough using one simple home phone & as a retired person what on eath would I be doing with those?Had enough of them to respnd by writing and registering all corresspndence to H/office at Portal Way and sent them a cheque for £20.99 the cost of 1 months phone rental...4 registered letters later still no reply or explaination.. cheque has ben cashed but has not been acknowledged by them at all...threats concerning them initiating a debt collection agency have been received ...still requesting the FULL amount..so where has my money gone?Am determined to have these people bought to book either by the media and court action or better still both! Their harrassment reached a new level yesterday when I received a letter from Robinson ,Way & Comp. ltd a debt collection agency..explained the problem to them so at the minute all is on hold for 10 days until I send them evidence of my payment to TT.... am determined that this will now go to arbitration through the correct channels as I have still not had any RECOGNITION of any letters sent or of the encashed cheque...what is this organisation about when they can treat people like this? Will keep you posted on the next events because I donot intend to give this up.Ann

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