Story: Carphone Warehouse freebie broadband stumbles

Posted by: Mike Dewison (Saturday 5 August 2006, 6:02 PM)

I signed up to Talk3 International on 19th May, was already a TT customer on phone. Was told broadband go live date of July. Cancelled my old ISP, 24th June, given cut off date 24th July. Took 2 weeks and £34 cost to get MAC. Gave MAC to TT on 12th July, and was told I would receive Welcome pack then modem, etc before that time. Was migrated early on 21st July, cost me £12 on phone to old ISP techs to find that out. Still no Welcome letter or setup pack, no broadband. Rang many numbers @ TT, spoke to many foreign persons, didn't get anywhere, in fact one support person crashed my computer trying various fixes. Had to reinstall XP as result. Managed to find out Username & password and borrowed a setup disc then reconfigured my old ADSL modem to connect to TT server, Bingo! broadband again albeit sometimes hard to sign on, lots of "Connection Error 721" messages and have been cut off a couple of times. Eventually received Welcome letter July 27th & modem, etc 4th August. Have written to TT complaints dept and sent emails threatening to contact Oftel. Guess what, no replies as yet. At moment having problems with on-line billing, doesn't recognise my registered TT email address!??!
Advice; Never enter into anything until it has been tried & tested and the smoke has cleared!!