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Story: BT: Google is our biggest threat

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Posted by: Ian Thorpe (Tuesday 13 June 2006, 4:35 PM)

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BTs biggest threat

BTs biggest threat is BT. Long ago when I was on a modem link I found I could seldom get on. Now it was obvious to me, as a retired comms consultant, this was due to the concentrator at the local exchange being overloaded. BTs 50p per minute told me that it was because the fly lead from wall socket to my modem was too long.
I switched to Virgin and used the same computer, modem and fly lead (about 12 ft) trouble free for a year before moving to broadband, needless to say, not with BT.
~It has always seemed to me in dealings with BT, both private and business on behalf of corporate clients, that their main problem is an inability to understand that their customers are not as stupid as their senior executives.

http://greenteeth.blog.co.uk/main

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