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Story: BT: Google is our biggest threat

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BT saying that Google is their biggest threat is a bit like an educationall

I paid BT £299 GB Pounds for 12 months broadband (lol) connection, up to 8meg they said, I barely get 1 meg, I have called them almost every week for connection, interference and connection problems (each call increases their revenue as its an 0845 num) and problems are not resolved, I was told today that if I wanted to cancel I could and they would stop my connection with no money back!! Like if you bought a car and it never worked properly since the day you bought it, then you had to give the car back but didnt receive a refund, BT are again going into the world of BULLY TACTICS and taking advantage of its customers, I lost my connection to the internet again today (once a week) and again called support who told me that I should delete my temporary internet files (lol) The guy was the Congo I think as he had the same accent and obviously faked his CV to get the job and was prolly not even allowed to work in the UK (by the by) point being they have my money and dont care about the service I now receive, but like an elephant I will never forget the third world service I have received from "British Telecom" they are a disgrace to Britain and like British Leyland have a bad strategy on new business, customer retention and after service alike. Anyway I said to the guy imported from the Congo, that he should stop reading from the textbook and put me onto someone who knows what they are talking about, he hung up on me, thanks "British Telecom" I then proceeded to fix the problem myself. The moral of this concise and all be it incomplete story is ******DONT USE BT!!!!!***** Even if you think they are ok really (big mistake) they are most definatey not, they have antiquated hardware, Indian helpdesks, unqualified support, terrible service, they are over priced and you will suffer. If you can get NTL great, I have never heard of problems with NTL, modern up to date hardware, no problems, you will probhably never get chance to comment on their customer service or support as you will not need to, BT are old hat and need to upgrade or phase out.
http://news.bbc.co.uk/1/hi/business/3284529.stm

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