Toolkit

Story: Dell's high hopes for the UK

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I have personally found Dell's pre-sales service to be poor, and their India-based technical support to be worse.

Add this to the recent news of an exploding laptop, and unfortunately I won't be buying Dell for my organisation.

Good pricing only goes so far. Factor in the cost of your staff having to deal with second-rate support, and the fact that a valuable human resource is going to waste listening either to (a) bad hold music, or (b) non-technical people who have low skill levels where both the English language and information technology are concerned reading a technical support script they don't understand in the first place. Unfortunately Dell just don't cut it for me.

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