Management Toolkit

Story: BT woos female telecoms engineers

Posted by: John Sparrow (Thursday 13 July 2006, 12:09 AM)

Maybe it will make a change to the fat, sweaty, curry stained "engineer" who called at my premises today and completly made a dogs dinner out of my failing DSL Max connection.

8 WEEKS! count them I have had a connection which disconnects every 6 minutes.. As soon as 10 meg is uploaded, the router disconnects and retrains. After dealing with the clueless idiots at the Mumbai call centre, they eventually, after much swearing and threats of OFTEL to send an engineer out, who promptly said, without even plugging his machine in that my equipment was at fault.. Here we Go I though.. Eventurally, after much sweatyness he fiddled with some boxes and left quickly.. Since then, every 90 seconds I am disconnected. OF COURSE BT CLAIM THERE IS NO FAULT..

Why can we not have a company that simply does its job without all this tedious messing around with overseas call centres and undertrained (by his own admission) engineers.

BT SORT IT, OR MOVE OVER AND ALLOW SOMEONE ELSE TO MAKE THE INFRASTRUCTURE WORK..