Network management Toolkit

Story: PlusNet accuses broadband rivals of misleading customers

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Just to note that I think there needs to be clarification here: "A number of PlusNet's customers had reported problems in the migration, and the company refunded those who had experienced more than seven days of downtime."

While I can't say that what I have experienced applies to other customers, I lost my broadband service when migrated to the Tiscali LLU over a month ago, and have been told that I will not receive any refund until the fault is fixed, and if I leave I will receive no refund at all. They have also refused to migrate me back from LLU. They are still taking my money and have also said they will still hold me to their notice period - ie will only schedule a cancellation if I pay a further month's fee in advance, despite not having a working service.

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