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Story: PlusNet accuses broadband rivals of misleading customers
Posted by: Anonymous (Friday 1 September 2006, 8:21 PM)
I have been using Free-online (plus*net) for 6 years and their ADSL service since they launched it. I have recommended their service in terms of price and quality to many friends for years, who have been equally been impressed UNTIL about 9 months ago. Now the quality of the product has gone into free fall (only today I had no service from midnight until 2:00 pm today) and as for the customer service - what a joke. In May it took 4 weeks to get a relatives ADSL restored due to an issue with the service! The last problem ticket I raised was closed automatically after 2 weeks because it had not been update (BY PLUS*NET!!!!). They ignore the tickets and then close them due to inactivity when I am waiting on them for a response. At the same time they sent me an email stating they had improved customer service and had only 100 (ish) tickets to answer...yeah right.
Full Talkback thread
Story: PlusNet accuses broadband rivals of misleading customers
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Just to note that I think there needs to be clarif... Anonymous -
PlusNet were a fantastic company when I joine... Anonymous -
Whilst not experiencing any major outage... Anonymous -
The best company i ever used was Ce... Myles
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I have been using Free-online (plus*net) for 6 yea... Anonymous -
So, “one thing that these guys”- competitors such... Anonymous
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Attack is obviously the only defence left to... Simon Chapman
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I was a Plusnet customer who migrated to... Anonymous
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Plusnet USED to be good, ie the first ISP to relea... Anonymous
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This is a definite case of the pot calling the ket... Anonymous
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It appears that ISPs are taking advantage of custo... Ken D
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TISCALI THROTTLE One of the worst Decicions I have... gary slaven Dir.
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