Network management Toolkit

Story: PlusNet accuses broadband rivals of misleading customers

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It appears that ISPs are taking advantage of customers lack of knowledge around their rights (ignorance of law). If you sign a contract and the ISP fails to connect you within a reasonable length of time (around 5 to 7 days), you have the right to annul the contract and have all your money returned. If you wish to migrate to another ISP rather than wait months, at your cost, simply quote the "Sale of Goods and Services Acts". This usually gets them to connect you quickly or allow you to go elsewhere and give you a refund. You can also threaten to sue them in the County Courts for "Breach of Contract as well as a breach of the "Sale of Goods and Services Acts. In the courts, you will be able to make a claim for compensation for the loss of the expected service, the inconvenience and any distress caused, as well as your legal costs. Mention this to the Customer Services Manager and you will see prompt action. It's also worth logging a complaint with OfCom as they collect data on all ISPs and any getting too many complaints will be acted upon.

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