Network management Toolkit

Story: PlusNet accuses broadband rivals of misleading customers

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Attack is obviously the only defence left to PlusNet. And it clearly matters little to Marco Potesta that thousands of his customers know that his claims of honesty, integrity and customer care are pure fiction.

The PlusNet forums (PUG Usergroup forum, ADSL Guide PlusNet forum and their own portal forum) are literally awash with customer complaints. At a rough guess, half of them are complaining that it has for weeks been impossible to contact a PlusNet support agent either by phone or via their ticket system; a quarter are complaining about unusable connections (mostly LLU but also IPStream) - some of them having been without connectivty for 7 weeks; and the remainder are complaining that PlusNet are obstructing them from leaving and/or profiteering from their departure.

And by the way, PlusNet have also misdescribed their products for years - and continue to do so - so that customers only discover the awful truth once they are under contract.

A number of PlusNet customers have only got satisfaction by threatening court action and at least one court judgment against PlusNet is currently being appealed by the company. Ofcom has a huge file of complaints from PlusNet customers, as do Sheffield Trading Standards.

When PlusNet eventually do the right thing with their marketing director, I assume that no other ISP would be daft enough to take him on. His comments in this article have achieved the near impossible -- making PlusNet's already dire situation an order of magnitude worse.

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