Management Toolkit
Story: Dell 2.0 to focus on customer satisfaction
Posted by: Ian Woodward (Thursday 14 September 2006, 9:50 AM)
Lets see. I was a committed Dell customer having bought three Dell machines in a row. The last one was a dud giving constant problems - and I got nowhere with Dell Customer service. I even wrote to the US - No response, Silence. I have a new brand of choice however pile it high and sell it cheap Dell goes. I told Dell 2 years ago - they really had to try hard to get rid of a committed fan like me - but the succeeded!
Full Talkback thread
Story: Dell 2.0 to focus on customer satisfaction
-
Lets see. I was a committed Dell customer having b... Ian Woodward -
Have bought or advised purchase and maintaine... Richard Brown -
I went online to BUY an entry-level Dell... David Lines -
I deal mainly with Dell in Europe, particularly th... Mark Holland
-
I love Dell. I have always tried to buy exclusive... Levi Stroud
-
I was attarcted to Dell because of the hype around... Anonymous
-
I work for a Dell reseller, i have done for 3... Myles
