Management Toolkit
Story: Dell 2.0 to focus on customer satisfaction
Posted by: Richard Brown (Thursday 14 September 2006, 11:43 AM)
Have bought or advised purchase and maintained about 30 Dell PCs - none of them really troublesome re hardware or software(1 CD drive had to be replaced). My main grouse at present is the heavy-weight of emails & phone calls asking me if I'm satisfied with the solutions offered for 2 minor recent issues (one of them the carrier's responsibility)! Make essential contacts quick, easy and cheap, especially those by phone., and cut the present charm offensive actions speak louder than words
Full Talkback thread
Story: Dell 2.0 to focus on customer satisfaction
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Lets see. I was a committed Dell customer having b... Ian Woodward -
Have bought or advised purchase and maintaine... Richard Brown -
I went online to BUY an entry-level Dell... David Lines -
I deal mainly with Dell in Europe, particularly th... Mark Holland
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I love Dell. I have always tried to buy exclusive... Levi Stroud
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I was attarcted to Dell because of the hype around... Anonymous
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I work for a Dell reseller, i have done for 3... Myles
