Management Toolkit
Story: Dell 2.0 to focus on customer satisfaction
Posted by: David Lines (Thursday 14 September 2006, 12:52 PM)
I went online to BUY an entry-level Dell laptop for my daughter. The process was long-winded and tried to sell me items I didn't want.
I could find no assurance of next-day delivery.
I stopped half-way through and logged on to Dabs where I BOUGHT the same spec, same price Lenovo in minutes. It arrived the next day.
You remember these things.
Full Talkback thread
Story: Dell 2.0 to focus on customer satisfaction
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Lets see. I was a committed Dell customer having b... Ian Woodward -
Have bought or advised purchase and maintaine... Richard Brown -
I went online to BUY an entry-level Dell... David Lines -
I deal mainly with Dell in Europe, particularly th... Mark Holland
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I love Dell. I have always tried to buy exclusive... Levi Stroud
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I was attarcted to Dell because of the hype around... Anonymous
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I work for a Dell reseller, i have done for 3... Myles
