Management Toolkit

Story: Dell 2.0 to focus on customer satisfaction

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I love Dell. I have always tried to buy exclusively from them--mainly because of their excellent customer service. In the last year or two, however, it's been as if customers are under suspicion of having an issue that they bring to their "lifetime telephone support" that is a "fee-based" concern. Once I called and was almost immediately told I would have to call the "fee-based" number. I called later, got another tech to ask about the same issue, and the assumption was that he COULD help me--and he did. I just hope they go back to their high standards of customer service as soon as possible. I have missed that.

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