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Story: Why Google Earth means business

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Posted by: Richard (Monday 2 October 2006, 10:10 AM)

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Bedfordshire Council uses GIS:

When you phone their call centre to report faulty street lights, they quickly check the ID number of the light against their GIS and confirm the location.

Strangely, when you phone BT about faults on their street equipment, they have no access to maps or GIS. On one occasion I persisted but the BT rep. could only access free internet maps: These lacked the necessary detail.

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