Network management Toolkit

Story: Plusnet offers speedier broadband upgrades for a fiver

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Update from Plusnet

Hi guys,

My name is Mand and I work for the Comms Team here at Plusnet.

The good news is that there is no longer a need for the fee paying upgrades, as we have submitted orders for all the customers who opted in at http://max.plus.net. Going forwards we will submit any new requests on a weekly basis, and expect to have enough order capacity to exceed demand on a week-to-week basis. As such, we have now withdrawn the £5 upgrades, as there is no longer a queue to jump so to speak. :)

With regards to Customer Service, we are more aware than anyone how frustrating the last couple of months have been for our customers, and we have all been working hard to alleviate the issues surrounding support. We do operate a 24/7 telephone support service, on 08451400200, and whilst we appreciate that contacting us via phone has been troublesome for the last few weeks this is now rapidly improving. We are also making significant improvements with ticket response times. We are turning the corner, and massive progress has been made, although we are continually working to improve the situation.

Silvia, I have contacted you directly and would like to investigate further your specific issues, I have supplied my email address, please feel free to use it! :)

Kind Regards
Mand Beckett
PlusNet Comms Team

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