Network management Toolkit 
Story: Orange silent on major broadband outage
Posted by: Jean Young (Thursday 19 October 2006, 1:08 PM)
My husband has been without his internet service on Wannado, recently taken over by Orange for 3 -4 weeks now. They told me service was resumed, but it certainly isn't for us.
My husband runs his own business, and has a website and loads of e mails every day. Despite many many calls, and Orange referring to BT re the line and being referred back after the line has been tested and OKed.
I spen t over twenty minutes on the phone to them yesterday after work and the last man I spoke to said he would find out and speak to me in a couple of minutes. I am sure this is being done on purpose, as they do not want to sort it out.
You get through to an International Centre, and cannot speak to anyone who knows a nything. This does not represent a Service Provider in my book. I intend to secure suitable compensation, when I can contact the appropriate person.
I hope the BBC strongly highlights this problem. They take people's money but do not provide the service.
Jean Young
Tel: 023 80329193/02380870385
jydevonmil@hotmail.com
Full Talkback thread
